2 customer support executive jobs found for you.

Position Title:Customer Excellence Agent (Tentative)Function:Commercial CapabilitiesNumber of Direct Reports:NoneNumber of Indirect ReportsNoneReporting To (Name & Title):Manager, Customer Excellence S No. Key RequirementsDetails1.Customer InteractionExcellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding2.Data EntryRecord

Responsibilities and activitiesAssist in developing and implementing customer success strategies and initiatives:Monitor global initiatives and track status & progressManage small initiativesSupport mid-size or big initiatives·         Provide support in analysing data to identify areas of improvement:Calculate, monitor, and manage relevant key performance indicators (KPIs) about project governance & compliance, and key internal processesHandle, maintain