• To ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.• Evaluate KPIs (As per contract), review of process performance & strategy progress ,action plans on areas for improvement, and monitoring customer complaint resolution to focus on enhancing customer satisfaction.• Evaluate service levels, review processes and procedures, identify areas for improvement, and
• To ensure implementation of all process (Operational & Non-operational) and strategies in line with customer/organization business requirement.• Evaluate KPIs (As per contract), review of process performance & strategy progress ,action plans on areas for improvement, and monitoring customer complaint resolution to focus on enhancing customer satisfaction.• Evaluate service levels, review processes and procedures, identify areas for improvement, and
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