travel desk specialist

The role would be responsible for day-to-day functioning of Travel Desk for APG Mumbai Office. The candidate will be
responsible for the overall Travel Function (International & Domestic) including Visas, Air, Rail and Road Travel, Hotel
Bookings, Safety Coverage on ISOS / Anvil, Travel Insurance, Maintaining of MIS for Travel, coordinating with inbound
Expat traveler’s and ensuring their safety and other requirements are well handles. Coordinating with Travel Agency for
outbound traveler’s and to ensure timely support for all of their travel requirements. The role will report into Asst. Manager –
Facility Management. This is a six-day week job (Monday to Saturday)
2. PRINCIPAL ACCOUNTABILITIES

Accountabilities Major Activities

Travel Desk

 Ensure all request are received from Travel Portal and processed
immediately.
 Ensure proactive and positive support from vendor agency.
 Ensure job completion as per approved Work Instruction and improving
work instruction whenever there are any changes to the work process.
 Maintain a list of Outbound and Inbound traveler’s and provide them
required support. Sharing of updated list with stakeholders.
 Tracking of airport pick up, hotel booking and overall safety of Expat
travelers to India.
 Sourcing of Accommodation close to office for long stay Expats.

Ticket & Hotel Booking

 Air, Rail and Road ticket to be booked as required for travel.
 Keeping list of hotels which are HSSE approved and updating the same
at regular intervals.
 Assistance with Hotel Bookings at various National / International
locations.
 Maintain MIS for all ticket and hotel bookings.
 Ensuring Travel Insurance is provided to all outbound travellers.

Visas

 To be point of contact for Visa requirements (agencies available for
guidance).
 To keep updated on fortnightly basis the Visa Requirement folder on
Travel Portal. Information to be sourced from Travel Agency.
 To understand if employee is travelling for Business or Work and
provide the correct visa.
 To keep a track of visas provided and clear invoices on timely basis

Other requirements like ISOS / Anvil Safety
Coverage, MIS etc.

 Ensure that all travelers are covered under ISOS / Anvil for their safety.
 In case auto capture does not function then use of manual mode to be
ensured.
 Keeping an update MIS and holding discussion with reporting manager

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atleast once a month.
 Tracking and Issue of Corporate Credit Card for all travelers who
require this facility.
 Activation / Deactivation of Access Cards and checking and clearing
payments.
 Checking, ratifying and processing weekly invoices and ensuring timely
payments.

3. SKILLS AND KNOWLEDGE
Educational Qualifications & other requirements
 Graduate with IATA certification
 Solution oriented – should be able to come with quick solutions for various travel related issues.
 Soft Spoken with clear conversation skills.
 Should be well versed in use of computer with knowledge of Word and Excel.
 Dynamic personality and go getter. Should be self-motivated and physically fit.
 Fluent in English, Marathi and Hindi
 This is a six day working week job hence candidate will have to work from office from Monday to Saturday every week.

Relevant and total years of Experience

Minimum 3-5 years of experience with a Travel Agency or handling of multiple travels for corporate.

experience

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