TL Operations
a) Only graduates
b) Minimum 5 (five) years of experience is a must of which minimum 2 (two) years of experience as Team Manager / Team Leader / First Level Manager.
c) Candidates to be promoted internally by the Service Provider (IJP) must have 24 (Twenty-four) months of experience as Assistant Team Manager and should comply with the overall experience required for the role. Required Competency
...
tl operations.
- pune h.o, maharashtra
- posted 9 august 2024
- closes 17 october 2024
job details
- reference numberJPC - 100202
job details
a) Team Manager should be able to fluently converse and write in English & Hindi. Strong communication skills (Versant 60 & above)
b) Team Manager should be proficient in MS Office – Excel, Word, and PowerPoint.
c) Basic understanding of operational metrics, coaching, and conflict management is expected from the role.
d) Additionally, Team Manager should be able to demonstrate these competencies: People management – People practices & analytical Skills. Roles & Responsibility
a) Oversee Key Responsibility Area (“KRA”) performance of the team and take corrective action where necessary.
b) Take corrective and supportive action.
c) Lead feedback processes and corrective interventions while working with training and quality teams.
d) Validate performance goals with weekly audits of all agents.
e) Should have a very strong process expertise. Day in Life
a) Periodic one on ones (documented) for all agents aligned to the team
b) Intervention training(s) planned for agents at appropriate intervals to improve performance.
c) Audits of Service Provider Personnel engaged for providing services to PhonePe Lending
d) Feedback on quality errors and opportunities identified.
e) Look out for opportunities to improvise and drive efficiency and effectiveness improvement projects.
show moreb) Team Manager should be proficient in MS Office – Excel, Word, and PowerPoint.
c) Basic understanding of operational metrics, coaching, and conflict management is expected from the role.
d) Additionally, Team Manager should be able to demonstrate these competencies: People management – People practices & analytical Skills. Roles & Responsibility
a) Oversee Key Responsibility Area (“KRA”) performance of the team and take corrective action where necessary.
b) Take corrective and supportive action.
c) Lead feedback processes and corrective interventions while working with training and quality teams.
d) Validate performance goals with weekly audits of all agents.
e) Should have a very strong process expertise. Day in Life
a) Periodic one on ones (documented) for all agents aligned to the team
b) Intervention training(s) planned for agents at appropriate intervals to improve performance.
c) Audits of Service Provider Personnel engaged for providing services to PhonePe Lending
d) Feedback on quality errors and opportunities identified.
e) Look out for opportunities to improvise and drive efficiency and effectiveness improvement projects.
TL Operations
a) Only graduates
b) Minimum 5 (five) years of experience is a must of which minimum 2 (two) years of experience as Team Manager / Team Leader / First Level Manager.
c) Candidates to be promoted internally by the Service Provider (IJP) must have 24 (Twenty-four) months of experience as Assistant Team Manager and should comply with the overall experience required for the role. Required Competency
a) Team Manager should be able to fluently converse and write in English & Hindi. Strong communication skills (Versant 60 & above)
b) Team Manager should be proficient in MS Office – Excel, Word, and PowerPoint.
c) Basic understanding of operational metrics, coaching, and conflict management is expected from the role.
d) Additionally, Team Manager should be able to demonstrate these competencies: People management – People practices & analytical Skills. Roles & Responsibility
a) Oversee Key Responsibility Area (“KRA”) performance of the team and take corrective action where necessary.
b) Take corrective and supportive action.
c) Lead feedback processes and corrective interventions while working with training and quality teams. ...
a) Only graduates
b) Minimum 5 (five) years of experience is a must of which minimum 2 (two) years of experience as Team Manager / Team Leader / First Level Manager.
c) Candidates to be promoted internally by the Service Provider (IJP) must have 24 (Twenty-four) months of experience as Assistant Team Manager and should comply with the overall experience required for the role. Required Competency
a) Team Manager should be able to fluently converse and write in English & Hindi. Strong communication skills (Versant 60 & above)
b) Team Manager should be proficient in MS Office – Excel, Word, and PowerPoint.
c) Basic understanding of operational metrics, coaching, and conflict management is expected from the role.
d) Additionally, Team Manager should be able to demonstrate these competencies: People management – People practices & analytical Skills. Roles & Responsibility
a) Oversee Key Responsibility Area (“KRA”) performance of the team and take corrective action where necessary.
b) Take corrective and supportive action.
c) Lead feedback processes and corrective interventions while working with training and quality teams. ...
d) Validate performance goals with weekly audits of all agents.
e) Should have a very strong process expertise. Day in Life
a) Periodic one on ones (documented) for all agents aligned to the team
b) Intervention training(s) planned for agents at appropriate intervals to improve performance.
c) Audits of Service Provider Personnel engaged for providing services to PhonePe Lending
d) Feedback on quality errors and opportunities identified.
e) Look out for opportunities to improvise and drive efficiency and effectiveness improvement projects.
show moree) Should have a very strong process expertise. Day in Life
a) Periodic one on ones (documented) for all agents aligned to the team
b) Intervention training(s) planned for agents at appropriate intervals to improve performance.
c) Audits of Service Provider Personnel engaged for providing services to PhonePe Lending
d) Feedback on quality errors and opportunities identified.
e) Look out for opportunities to improvise and drive efficiency and effectiveness improvement projects.
experience
10
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