Position Summary:To plan and manage the sales and education activity for a region, promote company products and clinical messages to consistently meet and exceed sales targets. To secure a second tier to relationships already held by Sales Representatives from within the state. To cultivate and maintain a strong, positive culture and passion for the company. This role is an advocate for the organization and will display and promote the desired work culture around the firm Values of Relationships, Commitment, Life, Originality and Internationalism. Key Responsibilities
- Represent company in a professional manner, in every capacity, exceeding all industry standards and expectations, at all times.
- Build strong and lasting relationships with existing and prospective customers.
- Lead, motivate manage and develop employees to ensure a highly motivated team and a high performance culture.
- Provide input to the national sales plan to ensure market conditions and competitor strategies are effectively addressed, and sales targets are achieved.
- Grow accounts and territory sales results.
- Drive consumable sales
- Develop and oversee the implementation of regional sales and education programs to ensure firm's message is effectively delivered, and sales budgets are achieved.
- Conduct visits to build relationships with existing and prospective customers. Introduce products, therapy approaches and their benefits to create demand for products.
- Install products, train and support hospital employees to ensure customer satisfaction and correct use of product.
- Provide post sales education, troubleshooting and complaint resolution to promote early identification of customer issues, ensure correct use of equipment, drive consumable sales, and ensure customer satisfaction
- Assist in the facilitation of clinical trials of products including installation of equipment, education of hospital employees, remedying any issues or problems and interaction with appropriate personnel to ensure all compliance barriers are overcome.
- Respond to escalated customer questions and complaints to ensure organization quality processes are followed and to maximise customer satisfaction.
- Prepare State or Regional reports to advise management on progress against the sales plans; evaluation of market conditions; competitor activity; and to demonstrate proficient territory management.
- Conduct quarterly territory reviews with sales representatives.
- Performance and attitudinal issues addressed in a prompt but timely manner.
- Plan and co-ordinate Organization attendance at regional conventions to maximise education and sales opportunities.
- Adhere to hospital procedures and protocols across all departments – including staff interaction, equipment, and hygiene.
- Utilise operational tools and administration resources - including products, car, phone and laptop - in an organised and timely manner.
Outcomes
- Ensure appropriate sales team coverage across the region to drive maximum sales.
- Position brand, products and clinical messages at the forefront.
- Ensure key decision makers hear and understand the company message.
- Resolve and escalate customer issues to ensure superior customer satisfaction.
- Results in a motivated, cohesive and successful team
Knowledge, Skills & Experience
- A minimum of 10 years Sales & Marketing experience, 2+ years in people management role while handling a regional product and people portfolio
- Graduate with an MBA
- Excellent verbal and written communication skills.
- Knowledge of respiratory physiology or medical industry required.
- Articulate and engaging presentation skills.
- Proven negotiation and problem-solving skills.
- Strong organisation, time management and territory management skills.
- Exemplary customer service skills with an ability to grow and nurture customer relationships.
- Demonstrated skills in standard computer applications including Microsoft office as well as CRM systems
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