senior manager- the business process management and process mining.

The Business Process Management and Process Mining Centre of Excellence is hosted by Global Business Services (GBS) and operates as a Shared Service providing Business Process Management and Process Mining capability across the Group.

The purpose of this role is to develop and manage governed Business Architectures and Group capability in BPM that will help the Group to simplify, standardize and move towards agile sustainable continuous improvement using the Enterprise Activity Model Tool.

Design, develop and deliver the Business Architecture & Business Process Management (BA&BPM) strategy and drive adoption and maturity of BPM by BP. This includes accountability for end-to-end architecture design for enterprise-wide activities and data, actively working with the EAM Governance Board and the process mining toolset, data models and analytics to support across GBS processes and group to provide visibility of our executed processes and identify and support improvement initiatives.

This role will help deliver a cultural as well as business change in BP, encouraging emphasis on management at a process level through direct authority for process architecture design; engagement with businesses, functions, GBS centres and BPOs and working with IT functions to deliver the optimal technology solutions to those undertaking BPM.

BPM covers a wide range of management activities, including:

• Scope Management
• Process & Procedural Documentation
• Process Governance
• Project delivery using BPM
• Sustainable Continuous Improvement
• Process Performance Indicators & Key Performance Indicators linking to strategic objectives
• Risk & Compliance Management
• Process Performance and Conformance Monitoring
• Event Management

Responsibilities:

• Build a safe, compliant culture in the Business Architecture & BPM CoE implementing and utilising the Office Safety Framework and Code of Conduct.
• Managing a diverse team made up of both direct and indirect staff focused on building BPM capability within BP directed towards process standardization, simplification and optimization.
• Ensure all HR accountabilities are undertaken for the team.
• Building and supporting BPM subject matter expertise within the Business as a whole, but particularly among members of the BPM CoE, Business Architecture governance and BPM Community of Practice
• Preparation and agreement of annual budget and manage the Business Process Management CoE within budget, preparing GFO as required.
• Plan and maintain Business Architecture & BPM Strategy to drive a common way of managing processes across BP through BPM methodology and platform.
• Act as ambassador of the Business Architecture models (EAM and EDM) and for Business Process Management (BPM) within BP to include: -

• Looking for appropriate opportunities to promote BPM within the Group in order to gradually achieve successful implementation of BPM group wide.
• Responding to all incoming enquiries about BPM, the EAM & EDM
• Prioritize activities of team

• Manage the EAM and EAM governance process, including: -

• Manage EAM structure and content including working through all change requests with respective requestor & brokering with other parties as needed, implementing changes agreed through formal EAM releases.

• Work to mature the Governance model and incorporate appropriate new members as appropriate.
• Host quarterly governance meetings covering wider agenda items agreed.
• Manage EAM release every 6 months or as changes required dictate.

• Manage development and integration of other Business Architectures as agreed, including oversight of any governance activities – this currently include the Group’s process, data and emerging Risk & Control architectures.
• Execute design authority for EAM and EDM, liaising with relevant functional groups on legal and policy requirements, setting and maintaining BP’s methods, standards and conventions for BPM ensuring they are scalable and fit for purpose for all business users including governance through Business Process Community of Practice which is representative of user-group.
• Set appropriate Quality Assurance standards to ensure integrity of database.
• Align with and support other key initiatives in BP such as BP Requirements, System of Internal Control, Bills of IT & Simplification agenda.
• Assist groups in the company to utilize the BPM methodologies & tools to support their respective agenda, working with multiple and varied Strategic Performance Units and Business Units as well as major Programmes of Work and other projects with a view to supporting simplification, standardization and continuous improvement in a sustainable way for the Group.
• Support development of BPM capability in the Group by provision of BPM consultancy, training and ongoing coaching helping users adopt BPM as a systematic management approach.
• Report activities/progress to EAM governance monthly.
• Support delivery of BPM and process mining platforms as appropriate, helping to deliver further development as required by the business.
• Keep abreast of Business Architecture & BPM developments and best practice BPM methodologies in support of business strategy and priorities.

Key Challenges:

• Very challenging role due to the scale & complexity of BP’s Enterprise landscape – planning of architecture needs to take the requirements & anticipated requirements of the whole Group into consideration.
• Potentially working with all professions within BP.
• Working with vendor, external partners and relevant institutions where needed.
• Engagement & communication with a diverse range of users from process operators through to Group Leadership.

Essential Education:

• Suitably qualified professional with degree or similar education background.

Essential Experience and Job Requirements:

• Experienced line manager, capable of managing a diverse, dispersed team with differing skillsets.
• Extensive knowledge of BP or experience of working in global multi-national or similar diverse business environments of similar scale and complexity.
• Extensive experience, training or certification in Business Process Management and Process Mining
• Experience of managing and enterprise-wide architecture/s.
• Fluency in Business English.
• Passion for driving continuous improvement with clear evidence of same in professional or business background.
• Demonstrates experience in process management and reengineering.
• Excellent interpersonal and communication skills required given diverse nature of operating landscape.
• Exceptional influencing skills and the ability to negotiate/broker agreement cross functional and diverse teams towards common architectures and language.
• Strong bias towards systematic management is a clear essential for this role given the strong focus on adhering to an architecture, standards & conventions and governance.

Desirable criteria

• Continuous improvement / Quality Management experience or qualification.
• Experience of working in an operational environment where BPM products are ultimately utilized.