senior executive it

• Ensure implementation of all relevant company SOPs.  

• Manage and maintain servers, networks and related hardware and software systems. 
• Install, configure and troubleshoot hardware and software components, including operating systems, applications and peripherals.  
• Monitor system performance and security, identifying and resolving issues proactively to minimize downtime and ensure data integrity. 
• Implement and enforce IT policies and procedures to ensure compliance with company standards and regulatory requirements.  
• Perform regular back-ups and disaster recovery procedures to safeguard critical data and maintain business continuity.  
• Provide technical support and assistance to end-users, resolving IT related issues promptly and effectively.  
• Collaborate with various departments to implement new technologies and solutions to improve efficiency and productivity. 
• Conduct research and recommend upgrades or enhancements to IT systems and infrastructure to meet evolving business needs.  
• Maintain documentation of IT systems, configurations and procedures for reference and training purposes.  
• Stay up to date with emerging technologies, industry trends and best practices in IT administration. 

• Source and purchase IT hardware and software. 
• Collaborate with vendors to order supplies, negotiate pricing and ensure timely deliveries. 
• Negotiate and renew annual maintenance contracts with vendors for IT systems, networks and infrastructure. 
• Maintain secure and organized hard copy and digital files of all vendor contracts, AMCs and other vendor related documents. 

• Manage the configuration, customization and administration of the SFA system to meet the company’s requirements and objectives.  
• Collaborate with various internal teams to understand business needs and translate them into SFA system functionalities and workflows.  
• Perform system upgrades, patches and enhancements to ensure that the SFA system remains current and efficient.  
• Develop and maintain user access controls, security settings and data integrity protocols within the SFA system.  
• Provide training and support to end-users on SFA system functionalities, processes and best practices.  
• Monitor system performance, troubleshoot issues and implement corrective actions to minimize disruptions and downtime. 
• Develop and maintain custom reports, dashboards and analytics to track key performance metrics and support decision making.  
• Work with external vendors and implementation partners to resolve technical issues and deliver new developments.  
• Document SFA system configurations, processes and procedures for reference and training purposes.  
• Collaborate with various internal teams to identify opportunities for process improvements and system automation. 

• Understand, live and propagate the core values of the company.  

experience