senior associate shared services.

Job Description Responsibilities
Within our Service Centers, our New Hire Team ensures that every new hire at Aptean has the best
experience as they become our newest employees; from background checks, to relocation, to timely
set-up in HR data systems, coordinating on New Employee Orientation scheduling to ensure
productivity on Day-1, payroll inputs and benefits enrolment. This is a fantastic opportunity to join a
dynamic global organization and support the delivery of a best-in-class service experience for our
global onboarding programs.
• Manage 2nd Level (Tier -2) escalation for all queries
• Support 1st Level tickets (Tier-1) during peak timings
• Training and education to HR/HR Agents (Tier-1)
• Quality checks for all the master data and action performed by Tier-1 in Employee
Central (Oracle) for Hire to Retire processes
• Monitor solution provided and customer experience
• Analyses possible solutions using standard procedures
• Maintain quality standards and evidence for audit
• Collect and maintain require changes in online HR Knowledge Base
• Prepare FAQs to ensure proactive solution of all the queries ...