Contributing in operational excellence for payments ● Contributing towards KTLO initiatives (responsible to support partner issues , support disaster recovery drills , supporting infra/ tech upgrade in B.com) ● Contribute in the service health & service continuity (Service involved : Bizent, MDF, PSP Reporting, Griphook, BDC) etc Working as support Engineer in team ● Handling ask-slack channel load ● Helping Product managers in production data analysis ● C
Contributing in operational excellence for payments ● Contributing towards KTLO initiatives (responsible to support partner issues , support disaster recovery drills , supporting infra/ tech upgrade in B.com) ● Contribute in the service health & service continuity (Service involved : Bizent, MDF, PSP Reporting, Griphook, BDC) etc Working as support Engineer in team ● Handling ask-slack channel load ● Helping Product managers in production data analysis ● C
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis: Ability to listen, analyze and summarize. Awareness of ITIL is mand
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis: Ability to listen, analyze and summarize. Awareness of ITIL is mand