- Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal
