- Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal
- Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM ScreensManaging outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens
