- Job Title: Support Services Representative Department: Professional Services REPORTING RELATIONSHIPS Position Reports To: Manager, Customer Service & Contact Center Department/Positions Supervised: NA Position Overview/Purpose: The Support Services Specialist is responsible for providing high level of customer support and troubleshooting assistance for all Sensitech products, services and solutions. This position provides effective diagnostic evalJob Title: Support Services Representative Department: Professional Services REPORTING RELATIONSHIPS Position Reports To: Manager, Customer Service & Contact Center Department/Positions Supervised: NA Position Overview/Purpose: The Support Services Specialist is responsible for providing high level of customer support and troubleshooting assistance for all Sensitech products, services and solutions. This position provides effective diagnostic eval
- Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM ScreensManaging outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens
