11 Contract Ites & bpo found

Monitor BAU reports and automated processesMaintain regular client reports (refresh data, check or add comments, implement changes, address technical issues, manage the delivery calendar and the deliveries)Review data for errors and inconsistencies, flag data quality issuesDeliver quick turn requestsSuggest and implement ways of improving/automating existing deliverablesShare and actively search for best practice examples, and implement the approach in own

 Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal

Roles & Responsibilities:Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens

 Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal

 Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal

1. Catalog scoring and mandatory attributes follow-up2. Store visibility and catalog rejection check3. Branding guidelines violation check4. FSSAI Compliance check and follow-up with the NPsThe resources will be required 1. Comfortable with working on Excel2. Need to follow-up continuously with NPs and build a relationship with them3. Ability to follow SOP shared4. Experience and understanding of e-commerce is must5. Ideal candidate would have worked with

Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens

Roles & Responsibilities:Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens

Roles & Responsibilities:Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens

 Excellent knowledge in Desktop, laptop, Office applications, BYOD, printer, installation andconfiguration and Wi fi/Network troubleshooting Escalating unresolved problems as per the Escalation processes, through the Service Desk,keeping all relevant personnel in the communication loop. Configuration/ reconfiguration of client machines to ensure optimum performance andservice availability to all users. Call logging & follow-up action with the principal

Managing outbound Renewal reminder calls to the existing customers of Iffco Tokio General Insurance for various products like Car and Health Insurance.Identifying and assessing customers' needs to achieve customer satisfaction.Focus on objection handling to increase renewal conversation rate.Entering correct customer feedback and disposition in CRM Screens