Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
Prints route paperwork for next-day deliveries for onshore.
Update, monitor, and maintain customer's accounts in the system as directed by the customer and/or store.
Run and review multiple reports daily to ensure billings are completed. All VIPs are flagged on damaged sales/orders.
After driver check-in, review finalized paperwork to ensure completion, signatures, and billing.
Resolve cases and e-mails from internal and external customers.
Demonstrates the Company’s Core and Growth Values in the performance of all job functions.
Any other duties assigned by location and/or leadership
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
Provide assistance to the Customer Experience department as needed
Maintain reliable attendance.
Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup.
Complete other assignments and special projects as requested.
Assist with training other employees
Maintain a clean and orderly work area
Job Qualifications
Education:
High School Diploma or equivalent, Required
Experience:
None
Licenses or Certifications
None
Knowledge, Skills and Abilities
Excellent telephone and email etiquette
Effective time management and organizational skills
Work independently as well as in a team environment
Analytical and problem-solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Proficient computer skills, including experience with Microsoft Office Suite, internet
Perform under strong demands in a fast-paced environment
Display empathy, understanding, and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Excellent oral and written communication skills
Excellent interpersonal skills
Strong attention to details
Problem-solve and make decisions, especially in a fast-paced, high-pressure environment.
Possess and demonstrate leadership skills and initiative to complete tasks
Maintains a positive and professional attitude that motivates others and promotes enthusiasm
Schedule Expectations
Flexible and willing to work extended hours when necessary.
Job Competencies
Ethics and values
Integrity and trust
Problem solver
Conflict management
Perseverance
Cross-cultural understanding/ Global Mindset
Cross-cultural sensitivity
Physical Effort and Work Environment
Reasonable accommodations will be made for individuals with disabilities.
0%-24%
25%-49%
50%-74%
75%-
100%
Seeing: Must have close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
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Communication: Must be able to effectively communicate in order to perform the requirements of the position.
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Sitting: Will remain in a seated position.
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Fingering/Grasping/Feeling: Must be able to perform repetitive tasks with both hands to include keyboarding, handwriting, and office equipment operation.
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Standing/Walking: Must be able to move about from one area of the workplace to another.
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Climbing/Stooping/Bending/Kneeling/Reaching: Will bend, twist, squat, stoop, kneel, crouch and reach at or above shoulder level.
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Lifting: Must be able to lift and carry objects up to 25 lbs.
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Pulling/Pushing: Will transport loads of up to 40 lbs.
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Work Environment: Predominately in an office environment; not substantially exposed to adverse conditions.
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Tools & Equipment Used
Tools and Equipment:
Amount of Time
0%-24%
25%-49%
50%-74%
75%-100%
Computer
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Copier
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Fax
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Printer
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Scanner
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Telephone
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Signatures
Acknowledgement of job description receipt and review
Employee Signature
Supervisor Signature
Employee Name
Supervisor Name
Date
Date
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