We're seeking a Junior Analyst to join our team, focused on managing schedules, forecasts, and user administration across our contact centers.
Key Responsibilities:
- Create and manage schedules based on forecasts and business needs and ensure compliance with local labor laws
- Prepare forecasts using historical data.
- Handle user administration tasks, adding new agents to databases.
Requirements:
- Fluency in English (at least B2 level).
- Proficiency in Google Sheets/Excel.
- Logical and analytical mindset.
- Currently pursuing or possessing higher education.
Presentation to Candidates: During discussions, we'll outline how analysts manage tasks across specific countries and contact centers, focusing on forecasting and scheduling aligned with business needs and regulations
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