relationship officer

creation/empanelment of contact points. These contact points are generally the first points
of enquiry for a person looking to build or buy a home and include cement dealers, building
steel rods dealers, brick/gravel/sand dealers, building planners, small-time engineers,
masons, sanitaryware dealers, among others. The employee will be given complete charge of
the location where he/she is expected to foster relationships with 'contact points' and existing
borrowers of the home loan organisation. The role will be solely to distribute affordable
housing loans. This is a great opportunity to step into the affordable home loan industry with
exposure to all aspects of the job.
 
Key Responsibilities:
1. Sales and Business Development: Achieve home loan disbursement goals by executing
a business plan that includes prospecting, networking, and field based marketing
activities.
2. Product Promotion: Present and promote Home Loans to prospective clients both
physically and digitally through social media channels.
3. Customer Relationship Management: Ensure proper customer profiling on each
call/prospective customer visit, to identify and understand his/her needs and
accordingly recommend the loan products. Build and maintain relationships with
customers to not only generate references but also to ensure timely servicing of the
loan.
4. Field Activities: Perform other field-based activities and marketing initiatives for the
generation of home loan leads as instructed by the branch manager.
5. Customer Lifecycle Management: Be responsible for the complete lifecycle of a home
loan, right from the application, coordination required for processing the application,
to the end of the lifecycle of the customer in the organisation.

experience

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