Position Title:Customer Excellence Agent (Tentative)Function:Commercial CapabilitiesNumber of Direct Reports:NoneNumber of Indirect ReportsNoneReporting To (Name & Title):Manager, Customer Excellence S No. Key RequirementsDetails1.Customer InteractionExcellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding2.Data EntryRecord

This role is responsible for leading the Managed Services team while coordinating and aligning the teams and processes for consistent global service delivery. This person will advise functional teams on how to optimally align features and workflows within the context of case-specific constraints and establish best practices to achieve the desired outcomes. GrowthEnhancing the practice value proposition to provide an end-to-end solution to identified and

Role & Responsibilities:•            7-8+ years of experience in managing CyberArk platform in large enterprise•            Act as the SME (Subject Matter Expert) and escalation point for CyberArk platform and associated PAM services.•            Perform advanced troubleshooting of issues involving vault access, password management, session management, and integrations with other security tools.•            Design and implement onboarding workflows for