Dear Candidates,
Greetings from Randstad India !
We are hiring for the role of Regional Manager - North India for a renowned chain of Oncology clinic having PAN India presence.
Introduction: The organization founded in 1997 and led by a renowned oncologist in India. His area of clinical interest lies in treating cancer with immunotherapy. The organization is committed to providing exceptional cancer care through cutting-edge immunotherapy. Based in New Delhi, the center has extended its services to numerous major cities across India.
The details are below:
1. Clinic Operations Management
- Oversee the smooth functioning of all clinics within the assigned region.
- Ensure compliance with clinic protocols, SOPs and guidelines for patient care.
- Monitor clinic infrastructure, ensuring that facilities are well-maintained and operational.
- Collaborate with Clinic Incharges to ensure staff efficiency and high-quality patient service.
- Implement and monitor adherence to safety, hygiene and regulatory standards.
- Conduct regular audits of clinic performance, staffing, and resource allocation.
2. Business Development & Revenue Growth
- Drive business growth by identifying new opportunities for patient outreach and service expansion.
- Collaborate with the marketing team to execute targeted campaigns for lead generation and patient acquisition.
- Develop and implement strategies to increase clinic footfall and treatment adoption.
- Manage regional sales targets and ensure clinics are meeting or exceeding their revenue goals.
- Identify opportunities for partnerships, tie-ups with healthcare providers or promotional events to enhance brand visibility.
3. Staff Management & Development
- Provide leadership and direction to Clinic Incharges, medical staff, and support teams within the region.
- Ensure effective staff scheduling, recruitment and retention of key clinic personnel.
- Conduct regular performance evaluations of clinic staff and identify areas for skill development.
- Implement training programs and workshops for skill enhancement, ensuring staff remain updated with the latest industry practices.
- Resolve staff grievances and conflicts to maintain a positive work environment.
4. Financial Management
- Monitor clinic financials, including budget adherence, expense control and profitability.
- Ensure effective utilization of clinic resources to maintain cost-efficiency.
- Review monthly financial reports, track variances and develop corrective action plans to meet financial targets.
- Implement cost-saving initiatives without compromising the quality of service.
5. Patient Experience & Satisfaction
- Monitor and ensure high levels of patient satisfaction across clinics.
- Address patient complaints and issues swiftly, ensuring timely resolution.
- Develop and implement initiatives to improve patient feedback, retention, and loyalty.
- Work closely with medical staff to ensure treatment quality and patient-centric care.
6. Reporting & Data Analysis
- Prepare and submit weekly/monthly/quarterly performance reports to senior management.
- Analyse data to identify trends in clinic performance, patient demographics, and revenue streams.
- Utilize clinic data to make informed decisions on staff allocation, marketing efforts, and operational improvements.
7. Regulatory Compliance
- Ensure all clinics comply with local and national regulations.
- Implement regular audits to maintain compliance with healthcare and safety regulations.
- Stay updated on changes in healthcare laws and regulations and ensure regional clinics remain compliant.
8. Relationship Management
- Build and maintain relationships with external stakeholders, including suppliers, vendors, and local health authorities.
- Foster relationships with referring doctors and other healthcare professionals to encourage patient referrals.
- Act as the regional liaison between clinics and the central administration, ensuring smooth communication and collaboration.
Interested candidates can share profiles to jhelam.s@randstad.in
If irrelevant / not interested, kindly share references.
Regards,
Jhelam
Randstad India
EMail: jhelam.s@randstad.in
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