- An IT Service Management Specialist is a specialized role that performs the following functions: Responsible for day-to-day IT tickets, service operations and queue management. Liaison with Vendor partners to track the open tickets and manage queues for resolution. Ensuring tickets are closed with proper closure and business response. First level of escalation for the Vendor partners for issues not under their remit. Responsible for bringing escalatioAn IT Service Management Specialist is a specialized role that performs the following functions: Responsible for day-to-day IT tickets, service operations and queue management. Liaison with Vendor partners to track the open tickets and manage queues for resolution. Ensuring tickets are closed with proper closure and business response. First level of escalation for the Vendor partners for issues not under their remit. Responsible for bringing escalatio
