- Requirements: Demonstrated knowledge and understanding of call center Key Performance Metrics Strong knowledge of Excel (Macro knowledge is an added advantage) Ability to interact with all levels of management across various locations Strong written and verbal communication skills SQL or inContact knowledge is optional. Minimum of 1-year experience in WFM/RTA positions Solid work ethic, excellent time management, integrity, positive attitude, and stRequirements: Demonstrated knowledge and understanding of call center Key Performance Metrics Strong knowledge of Excel (Macro knowledge is an added advantage) Ability to interact with all levels of management across various locations Strong written and verbal communication skills SQL or inContact knowledge is optional. Minimum of 1-year experience in WFM/RTA positions Solid work ethic, excellent time management, integrity, positive attitude, and st
- Role: Quality Analyst Location: Chennai, India Requirements:· 2+year in an international BPO, working as a voice service rep·Open to work late (3pm to 12am)·Fast learner and responsible in completing the task within TAT.·Experience in QA is added advantage.·Good Communication, should be able to articulate their thoughts in words.·Any Graduate, B.E/B. Tech preferred Responsibility:·Listen/Audit calls by the call centre agents·Needs to give feedback on the aRole: Quality Analyst Location: Chennai, India Requirements:· 2+year in an international BPO, working as a voice service rep·Open to work late (3pm to 12am)·Fast learner and responsible in completing the task within TAT.·Experience in QA is added advantage.·Good Communication, should be able to articulate their thoughts in words.·Any Graduate, B.E/B. Tech preferred Responsibility:·Listen/Audit calls by the call centre agents·Needs to give feedback on the a
