4 Contract jobs found in Haryana

IT service Assistant manager will oversee workers, day to day IT Operations & Incident managementportfolio for departments allocated and ensure that products and services satisfy business customers.Responsible for managing the overall IT Service operations and ensuring that the operational tasksare done properly and on time.Core Key Responsibility Areas: Manage IT Support Team: lead a team of Queue Managers & Operations Support executives.Provide support,

Key Responsibilities:Data Management & AnalysisMaintain and update databases, ensuring data integrity and accuracy.Analyze large sets of data to identify trends, patterns, and business insights.Develop dashboards and reports using tools such as Excel, SQL, or BI software (e.g., Tableau, Power BI) for various stakeholders.MIS Operations & ReportingGenerate daily, weekly, monthly, and ad hoc reports for departments such as finance, operations, sales, and man

Skills and Qualifications: 3-4 years of experience in managing ITSM and IT Operations portfolios Experience in managing/supervising Incidents and Service requests with complete ownership. Significant experience working within the ITIL Framework with formal Service Management toinclude but not limited to:o Incident Managemento Problem Managemento Service Catalog / Service Requests Thorough understanding of IT service portfolio creation and management, s

An IT Service Management Specialist is a specialized role that performs the following functions: Responsible for day-to-day IT tickets, service operations and queue management. Liaison with Vendor partners to track the open tickets and manage queues for resolution. Ensuring tickets are closed with proper closure and business response. First level of escalation for the Vendor partners for issues not under their remit. Responsible for bringing escalatio