- Business Analysts will have core capabilities in creating and managing documentation to build a new Agent Portal, which will be integrated with multiple APIs and systems. S/he would preferably have Agent Portal experience from any industry. Must have very high detail orientation in writing BRDs, Process Mapping with Functionalities, Features and Data granularity, and ability to create Analytics and Reporting formats, etc. Indeed, s/he be an End-to-End owneBusiness Analysts will have core capabilities in creating and managing documentation to build a new Agent Portal, which will be integrated with multiple APIs and systems. S/he would preferably have Agent Portal experience from any industry. Must have very high detail orientation in writing BRDs, Process Mapping with Functionalities, Features and Data granularity, and ability to create Analytics and Reporting formats, etc. Indeed, s/he be an End-to-End owne
- Business Analysts will have core capabilities in creating and managing documentation to build a new Agent Portal, which will be integrated with multiple APIs and systems. S/he would preferably have Agent Portal experience from any industry. Must have very high detail orientation in writing BRDs, Process Mapping with Functionalities, Features and Data granularity, and ability to create Analytics and Reporting formats, etc. Indeed, s/he be an End-to-End owneBusiness Analysts will have core capabilities in creating and managing documentation to build a new Agent Portal, which will be integrated with multiple APIs and systems. S/he would preferably have Agent Portal experience from any industry. Must have very high detail orientation in writing BRDs, Process Mapping with Functionalities, Features and Data granularity, and ability to create Analytics and Reporting formats, etc. Indeed, s/he be an End-to-End owne
- An IT Service Management Specialist is a specialized role that performs the following functions: Responsible for day-to-day IT tickets, service operations and queue management. Liaison with Vendor partners to track the open tickets and manage queues for resolution. Ensuring tickets are closed with proper closure and business response. First level of escalation for the Vendor partners for issues not under their remit. Responsible for bringing escalatioAn IT Service Management Specialist is a specialized role that performs the following functions: Responsible for day-to-day IT tickets, service operations and queue management. Liaison with Vendor partners to track the open tickets and manage queues for resolution. Ensuring tickets are closed with proper closure and business response. First level of escalation for the Vendor partners for issues not under their remit. Responsible for bringing escalatio
