Customer Voice Analysis:
Gathering customer feedback through various channels Analysing collected data to identify trends, pain points, and customer preferences Utilisation of data into actionable insights that can guide organizational improvements.
Collaboration with Business units:
Working closely with various departments such as marketing, product development, and customer service to implement improvements
1 Creating detailed reports and presentations to communicate findings to stakeholders.
Dealer Support through Gemba:
Investigating the underlying causes of common customer complaints and issues.
Providing strategic recommendations for product and service enhancements based on data-driven insights
Kaizen Approach towards Organisational development
Drive Innovation / Kaizen towards enhancing customer experience Strengthen dealer accountability towards enriched customer voice management