Job Description: - Process Coordinator
- Downloading of Bank Statements from Bank Website (as when and required).
- Reconciling whether all the feeds have been received to SAP or not.
- Daily Cash Application as per the remittances received.
- Working on research and on account items.
- Maintaining and clearing the Suspense account.
- Updating comments for open items in Blackline (related to customer accounts).
- Small balance write offs.
- Processing refund requests for Double/Over/Incorrect payments from customers.
- Flexible with work content and timings.
- Periodic updates of SOP.
- Working closely with AP/GL and Onshore Team to resolve the customer queries.
- Understanding of upstream and downstream processes and impact.
- Knowledge on month end activities and to be proactive in highlighting any issues.
- Mentoring team members and resolving their queries.
- Co-ordinating with upstream and downstream processes in case of any issues.
- Meet Daily productivity and quality.
- Adhere to compliance and controls.
- Initiates process improvement ideas.
Minimum Requirements
- Bachelor’s degree in accounting/finance or accounting professional equivalent.
- Minimum 2 years to 3 years’ experience in Cash Application.
- SAP knowledge
- Knowledge of Microsoft Excel and email programs.
- Good communication skills in English are a must.