software associate - dtc.

Required Skills:• ServiceNow.• Active Directory.• Technical Support.• Customer Service.• Time Management.• Typing.• Microsoft Office.• Microsoft Windows.Job Duties:• Responding to queries via chat, email, or phone.• Providing technical assistance for questions and problems.• Resolving problems with networks and other computer systems.• Diagnosing system errors and other issues.• Following up with customers to ensure full resolution of issues.• Remotely accessing hardware or software for clients to make changes and fix problems.• ServiceNow experience is a plus.Job Requirements:• Customer Service• IT troubleshooting skills• ServiceNow experience a plus"Desired Skills & Experience:• Responding to queries via chat, email, or phone.• Providing technical assistance for questions and problems.• Resolving problems with networks and other computer systems.• Diagnosing system errors and other issues.• Following up with customers to ensure full resolution of issues.• Remotely accessing hardware or software for clients to make changes and fix problems.• ServiceNow experience is a plus ...