JD - Order Entry Executive
Designation: Order Desk/Order Entry Executive
Location: Novel Office, Pattandur, Bangalore, Karnataka
Reporting to: Demand Planner – Online Channel
Salary: INR 5,00,000 to INR 7,00,000 LPA
Responsibilities:
- Order Processing: Managing the end-to-end process of order entry, ensuring accuracy and timeliness in entering customer orders into the system.
- Customer Support: Providing assistance to customers regarding order status, product availability, shipping details, and resolving any order-related issues or inquiries promptly.
- Inventory Management: Coordinating with warehouse or inventory teams to ensure adequate stock levels, managing backorders, and updating inventory records as necessary.
- Data Accuracy: Ensuring data integrity and accuracy in all order entries, maintaining clean and updated customer information and order records.
- Order Fulfillment: Monitoring the fulfillment of orders, coordinating with logistics teams for timely shipment and delivery, and tracking orders to ensure on-time delivery.
- Returns and Refunds: Handling return requests, processing refunds or exchanges according to company policies, and resolving customer complaints related to returns.
- Reporting: Generating reports on order trends, sales performance, and customer satisfaction metrics, providing insights to improve operational efficiency and customer experience.
- System Maintenance: Regularly updating and maintaining the order management system, ensuring it functions smoothly and efficiently.
- Communication: Collaborating with cross-functional teams such as sales, marketing, and customer service to streamline processes and enhance customer satisfaction.
- Compliance: Adhering to company policies, procedures, and regulatory requirements related to order processing and data privacy.