operations manager.

on our platform. You will lead a team of moderators, manage workflows, and implement strategies to
effectively handle and resolve content issues. Your role will involve collaborating with cross-functional
teams to enhance operational efficiency and drive improvements in content moderation policies and
practices.
Key Responsibilities:
 Team Management: Lead, mentor, and develop a team of content moderators. Conduct
regular performance reviews, provide feedback, and ensure team members are well-trained
and motivated.
 Operational Oversight: Oversee daily content moderation operations to ensure adherence
to guidelines and standards. Monitor workflow and productivity to meet performance metrics
and quality benchmarks.
 Process Improvement: Analyze moderation processes and workflows to identify areas for
improvement. Develop and implement strategies to enhance efficiency and effectiveness in
content moderation.
 Policy Development: Collaborate with policy and compliance teams to create, update, and
enforce content moderation guidelines and procedures. Ensure that policies are up-to-date
with legal requirements and industry best practices.
 Incident Management: Handle escalations and complex content moderation cases. Work
with the team to resolve high-priority issues and address user complaints or concerns.
 Data Analysis: Track and analyze key performance indicators (KPIs) related to content
moderation. Generate reports and provide insights to senior management on trends,
challenges, and opportunities for improvement.
 Cross-Functional Collaboration: Work closely with product, engineering, and customer
support teams to address content-related issues and ensure seamless integration of
moderation processes with platform features.
 Training and Development: Develop and deliver training programs for new and existing
moderators. Ensure that team members are knowledgeable about content policies, tools, and
procedures.
 Compliance and Risk Management: Ensure that moderation practices comply with legal
regulations and internal policies. Manage risk by proactively identifying and addressing
potential content-related issues.
Qualifications:
 Education: Bachelor’s degree in Business Administration, Communications, or a related field.
A master’s degree or equivalent experience is a plus.
 Experience: Overall 10+yrs of exp. and minimum 5+ years of experience in content
moderation, and at least 5 years exp. as operations manager with excellent communication
skills.
 Skills:
o Strong leadership and team management skills.
o Excellent communication and interpersonal abilities.
o Proficiency in data analysis and performance tracking.
o In-depth understanding of content moderation processes and industry standards.
o Experience with content moderation tools and platforms.
o Ability to handle sensitive content and navigate complex issues with tact and
professionalism. Attributes:
o Detail-oriented with strong organizational skills.
o Problem-solving mindset with the ability to work under pressure.
o Adaptability to changing priorities and fast-paced environments.
o Strong commitment to maintaining high standards of content quality and safety.