Responsibilities
- Work as part of a team, candidate will be required to occasionally work with departments outside of their own, such as Engineering, Application, IT and Project Management teams
- Extract, transform and load data to hosted platforms via custom plugins or flat files
- Support our customer base through superior customer service, this will include providing technical assistance via telephone, email and screen-shares on various tasks/requests
- Account creation and send invitations to end-user(s), occasionally follow-up with a platform walkthrough should it be requested
- Creation of databases and establishing permissions for customer use prior to providing credentials to those customers
- Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc.
- Pick up tasks from internal task system, while adhering to internal SLA’s (service-level agreement)
- Attend team meetings and company town-halls
Qualifications
- Bachelor's degree or professional experience (1+ years)
- Knowledge of Microsoft Office; specifically, Microsoft Excel
- Strong attention to detail, while managing multiple tasks
- Critical thinking skills and ability to retain complex work direction
- High technical aptitude or the ability to learn quickly
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
