We are looking to employ an experienced Key Accounts Executive to handle all client inquiries, concerns, and complaints in a professional manner. The Key Accounts Executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.
To be successful as a Key Accounts Executive , you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding Key Accounts Executive should demonstrate excellent communication, problem-solving, and client servicing skills at all times .Should have knowledge of vendor management.
Key Accounts Executive Responsibilities:
- Cultivating solid relationships with clients through the provision of exceptional after-sales service
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Key Accounts Executive Requirements:
- Proven experience working as a client servicing executive.(Qualification: Any Graduate)
- Proficiency in Microsoft Excel, Power point presentations.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Exceptional customer service skills.
