it service manager.

ROLES  AND DAILY JOB TASKS
1. Implementing and following iso process in the department
2. Authorizing the material request
3. Assigning the work to the service engineers
4. Training & motivating the service engineers
5. Updating the knowledge of service engineers
6. Ensure to complete the installation as per sla
7. Monitoring the records and registers for updation
8. Following up with service co-ordinator/service engineers for closure of service calls
9. Monitoring the daily / periodical back up of office data
10. Collecting & recording monthly customer feed back reports
11. Attending service issues on phone with the customer; where need be.
12. Supporting the field engineer on phone; where need be.
13. Co-ordinating with marketing team for delivery & installation
14. Co-ordinating with stores team for procurement & issue of materials
15. Interacting with customer for service call issues / damages / missing items
16. Visiting the customer place to understand their requirements for better service