incident manager.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES University degree or equivalent work experience Good understanding of the incident life cycle Exposure/knowledge of Change/ problem management processes Ability to make quick decisions Willing to work in a 24/7 environment in rotational shifts including night shifts A keen eye for detail and a result driven approach Effective analysis: Ability to listen, analyze and summarize. Awareness of ITIL is mandatory. Ability to work in stressful situations. Conflict management skills is a plus. Customer and team-work oriented. Outstanding communication skills. Excellent English written and oral communication skills WORK EXPERIENCE • Possess at least 3 years of experience as Incident manager handling incidents in a global support environment • Work experience in an global environment. Software Industry experience strongly preferred. • Prior experience in Incident management ...