export customer experience representative

coordinate with our Freight Forwarder for the export booking, and distribution of documentation. 
The role contributes to the Company’s success by ensuring that our customers find doing
business with client rewarding and cost effective.  The CER ensures complete customer
satisfaction by effectively processing orders, timely communication, using order entry skills,
being an effective written communicator, and being proactive in problem resolution.    
Essential Job Functions 
 The CER processes the sales order received through our systems via EDI functionality.
The CER is responsible for ensuring that the order entry, shipping, billing, and
documentation information is accurate for each order.  The CER must have strong
problem-solving skills, software familiarization, transportation shipping knowledge, and
strong interpersonal skills.
 
 Assist LZ Subsidiaries with export inquiries pertaining to INCOTERMS, payment terms,
for air, ocean, and intermodal transport. CER s must have knowledge of boycott
violations and country requirements as appropriate.
 
 The CER role may include basic supply chain support to terminals, warehouses, or other
source points. This type of support may include SAP support and documentation
assistance within the order handling process.   
 
 Where appropriate, the CER coordinates with Sales, Marketing and Scheduling group to
strategize and implement plans to deal with supply situations.
 
 CER must provide accurate documentation instructions to enable the freight forwarder to
send documents correctly.
 
 Export bookings – corresponding with steamship lines, air carriers and freight
forwarders.
 
 Relationships are central to success. The CER develops the trust and respect of
Customers and Co-Workers through timeliness, accuracy, and dependability.  Key
characteristics for success are being detailed oriented, prompt, organized and to
demonstrate follow through. 
  Look for opportunities for Continuous Improvement throughout the order handling
processes.
 
 The CER may serve as a trainer under the supervision of the Supervisor.
 
 The CER strengthens the group by sharing knowledge and experiences with others.  As
experience grows, the CER may be asked to participate in Projects. These may be
focused in the Department or cross Departmental.
 
 Portions of this role may be auditable. The CER will assist and participate in audits as
appropriate.
 
Education / Certification
 Bachelor’s degree required. Additional qualifications and experience in logistics,
international trade and export regulations preferred.
Experience and Skills
 Minimum of 5-year experience in supply chain within similar industry, including minimum
2 years prior SAP user experience.
 Proficient user of Microsoft Office Products.
 Fluent in English written and verbal. Additional languages such as Spanish preferred.

experience

10