Responsibilities
Process data requests. Consistently update and track request tasks using proprietary and COTS software
Coordinate efforts between various internal business units to complete data processing requirements
Ensure that processing requirements are met as determined by both the customer, project manager(s), and operations management
Assist in developing, documenting, and refining necessary procedures to accomplish discovery process requirements
Miscellaneous activities and responsibilities as assigned by manager
Ability to prioritize multiple projects with similar deadlines
Ability to communicate clearly and effectively with direct management, team, internal and external clients
Conversion of images and data to client specified formats
Business problem-solving skills and judgment necessary to analyze, troubleshoot, and problem-solve issues and provide proposed solutions
QC/QA of finished work product
Upload finished work product to client facing databases
Qualifications
Must be self-motivated, yet willing to work in a team environment
Creative problem-solving capabilities
Excellent written and oral communication skills
A keen level of attention to detail
Proven ability to work under pressure and meet strict deadlines
High School Diploma/GED equivalent (some college preferred, but not required)
Proficient in the use of Text Editor Applications, MS Excel and like Office productivity applications
Must be experienced with designing and maintaining spreadsheets
Working knowledge of Windows operating system
Demonstrated ability to provide customer service and support to internal and external contacts
Available for weekend rotations (every 3 weeks) and overtime, as needed
All employees are required to satisfactorily complete a background check
Preferred Qualifications
Litigation Support Application Experience (Digital Reef, Nuix, LAW, Concordance, Summation, Relativity, Clearwell, IPRO, etc.)
General understanding of (Robo/Rich) copy tools, batch ( or PowerShell) scripting, and Active Directory
Some experience with scripting or database languages (SQL, VB, Access)
Experience trouble shooting applications and communicating results to support teams
Experience in the litigation support industry vendor/law firm
