JOB SPECIFICATIONS
Qualification
· Bachelor’s degree in information technology or other applicable degree
· Certifications in ServiceNow, Agile and Scrum certification preferred
Years of Experience
· 15+ years of relevant experience, required
· 3+ years of relevant experience in healthcare, preferred
· 10+ years of relevant experience in Information Technology, required
· 10+ years of relevant experience in IT Service Management, preferred
· 5+ years of relevant experience in ServiceNow, required
Skills and Capabilities
Details
People Management Skills
· Entrepreneurial competencies and core expectations for the role encompass Servant Leadership, Emotional Intelligence, and a strong Ownership and Commitment to project success
· Essential skills also include Customer Centricity, Business Acumen, and expertise in Agile methodologies, practices, and coaching
· Proficiency in Networking, Relationship Building, and effective Communication and interpersonal skills is crucial
· Ability to manage multiple workstreams, Financial Management, and Risk Management, along with assertiveness
· Excellent leadership and management skills, with the ability to motivate and develop a high-performing team
· Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders
· Proven ability to manage projects, prioritize tasks, and meet deadlines in a fast-paced environment
Technical Skills
· Strong expertise in ServiceNow Development, including custom application creation and workflow management
· Proficiency in Event Response is essential, involving incident management and rapid resolution of issues
· Experience with Facility Support Services, including managing IT infrastructure and support systems
· Extensive experience with IT infrastructure management tools such as ServiceNow, BMC Remedy, or SolarWinds for overseeing and optimizing IT service delivery and support
· Proficiency in operating systems including Windows Server, Linux, and UNIX is required for managing and troubleshooting diverse IT environments
· Strong knowledge of cloud platforms like AWS, Microsoft Azure, or Google Cloud is essential for managing cloud-based services and ensuring reliable, scalable operations
Other Skills
· Detailed oriented and analytical with good organization skills
· Strong problem and issue resolution experience as well as ability to create quality deliverables
· Attention to detail
· Willingness to contribute to a positive and inclusive team culture
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