Digital Customer Support Associate
Provide outstanding customer support for all Cummins Digital products and services. Support to all customers, all end users, Cummins Distribution & Dealer channels globally. Document customer interactions information within Cummins utilizing the Customer Support Management tool ...
digital customer support engineer
- pune, maharashtra
- posted 22 march 2025
this job offer closes 21 may 2025
job details
this job offer closes 21 may 2025
- reference numberJPC - 105690
job details
Build a professional relationship with customers to increase loyalty in the Cummins products
Provide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
show moreProvide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
experience
5 Digital Customer Support Associate
Provide outstanding customer support for all Cummins Digital products and services. Support to all customers, all end users, Cummins Distribution & Dealer channels globally. Document customer interactions information within Cummins utilizing the Customer Support Management tool
Build a professional relationship with customers to increase loyalty in the Cummins products
Provide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
Provide outstanding customer support for all Cummins Digital products and services. Support to all customers, all end users, Cummins Distribution & Dealer channels globally. Document customer interactions information within Cummins utilizing the Customer Support Management tool
Build a professional relationship with customers to increase loyalty in the Cummins products
Provide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
experience
5- pune, maharashtra
- temporary
Job Summary:The Site Quality Engineer supports continuous improvement efforts, aiming for defect-free processes that meet customer and business goals.Key Responsibilities:Handle plant customer issues, corrective actions, and lead containment efforts.Ensure compliance with quality standards (IATF, APQP, PPAP, etc.).Support product and process verification and analyze data for decision-making.Conduct/participate in quality audits.Act as a quality resource18 april 2025Job Summary:The Site Quality Engineer supports continuous improvement efforts, aiming for defect-free processes that meet customer and business goals.Key Responsibilities:Handle plant customer issues, corrective actions, and lead containment efforts.Ensure compliance with quality standards (IATF, APQP, PPAP, etc.).Support product and process verification and analyze data for decision-making.Conduct/participate in quality audits.Act as a quality resource- pune, maharashtra
- permanent
Giving inputs to project scheduler for lead times on the project items. Based on the schedule and Engineering requisitions to obtain quotes for theitems / systems or services from vendors of repute. To carry out commercial comparison of the technically accepted offers to identifythe best offer. Negotiations with selected vendors Finalization of Purchase orders based on buyout item quotes and internal fairprice working for the fabricated items.14 april 2025Giving inputs to project scheduler for lead times on the project items. Based on the schedule and Engineering requisitions to obtain quotes for theitems / systems or services from vendors of repute. To carry out commercial comparison of the technically accepted offers to identifythe best offer. Negotiations with selected vendors Finalization of Purchase orders based on buyout item quotes and internal fairprice working for the fabricated items.- pune, maharashtra
- permanent
Responsible for right design, procurement, and execution of project in mechanical, piping and utilities functions of project.Play Key role in detail engineering work, collaborating with different departments for efficient and on time inputs, review of plot plan and equipment layouts, review of datasheets, mechanical requirements, vendor drawing approvals, piping layouts, material take offs, etcLead Equipment and Contractor techno-commercial evaluation,28 march 2025Responsible for right design, procurement, and execution of project in mechanical, piping and utilities functions of project.Play Key role in detail engineering work, collaborating with different departments for efficient and on time inputs, review of plot plan and equipment layouts, review of datasheets, mechanical requirements, vendor drawing approvals, piping layouts, material take offs, etcLead Equipment and Contractor techno-commercial evaluation,
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