Digital Customer Support Associate
Provide outstanding customer support for all Cummins Digital products and services. Support to all customers, all end users, Cummins Distribution & Dealer channels globally. Document customer interactions information within Cummins utilizing the Customer Support Management tool ...
Build a professional relationship with customers to increase loyalty in the Cummins products
Provide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
experience
5show more Digital Customer Support Associate
Provide outstanding customer support for all Cummins Digital products and services. Support to all customers, all end users, Cummins Distribution & Dealer channels globally. Document customer interactions information within Cummins utilizing the Customer Support Management tool
Build a professional relationship with customers to increase loyalty in the Cummins products
Provide prompt assistance to customers through various media (telephone, live chat, e-mail, text, Zoom)
Resolve customer issues through a broad understanding of Cummins processes, systems, and practices in adhearance to Cummins Code of Core Values
Escalate more complex issues providing thorough investigation result documentation through outlined process
Support quality improvements and response targets
Participates in continuous improvement activities
Understands contact center policies and procedures
experience
5
