Job Description:
- Processing of all incoming customer orders in SAP ECC as per the agreed SLA.
- Creation of Sales order , Return orders, FOC orders, Sample orders as per policy guidelines.
- Validate incoming orders to ensure accurate and appropriate customer order delivery.
- Closely coordinate with internal and cross functional teams to ensure timely processing of orders.
- Coordinate with Accounts Receivable team for order release status
- Ensure to receive and maintain records of approvals as per COA for processing of any deviation
- Manage customer queries related to order processing
- Update sales team on the order status
- Data support for audit
- Preparation of MIS, dashboards