Responsibilities and activities
- Assist in developing and implementing customer success strategies and initiatives:
- Monitor global initiatives and track status & progress
- Manage small initiatives
- Support mid-size or big initiatives
· Provide support in analysing data to identify areas of improvement:
- Calculate, monitor, and manage relevant key performance indicators (KPIs) about project governance & compliance, and key internal processes
- Handle, maintain and improve internal dashboards & data insights
- Assist in creating, reviewing, and maintaining customer success documentation and processes
- Present initiatives in front of CS teams
- Collaborate with other teams (e.g. Finance, PMO)
Skills and qualifications
· Experience: 2+ years of business/IT experience; 1+ year experience in Project Management or Operations Management is a plus
· Education: Bachelor’s degree is required. Bachelor’s degree in information technology, Computer Science or Project Management is preferred
· Soft skills:
o Strong communication skills, attention to details, accountable, time management, basic understanding of customer success principles
- Good analytical and critical thinking skills
o Proven exposure to international multi-cultural environments
· Technical skills:
- Skilled in Microsoft Office suite (including PowerPoint, Word, Excel, SharePoint)
- Experience with SalesForce & Certinia is a plus
- Experience with Smartsheet is a plus