customer excellence executive.

POSITION DESCRIPTIONPosition Title:    Customer Excellence Agent (Tentative)
Function:    Commercial Capabilities
Number of Direct Reports:    None
Number of Indirect Reports    None
Reporting To (Name & Title):    Manager, Customer Excellence
    
    S No.         Key Requirements        Details
    1.        Customer Interaction    •    Excellent communication skills; regular telephonic conversations with our customers to collect their feedback basis a set survey form and probe further to gain deeper understanding
    2.        Data Entry    •    Record conversations (verbatims) and data on platforms like forms and excel in an organized way that can be further used for analysis
    3.    Language Fluency     •    Fluent in at least 3 of the mentioned languages – English, Hindi, Bengali, Marathi, Kannada, Tamil
    4.    Punctuality    •    Ensure adherence to targets, timelines and processes
    
    Knowledge, Skills & Abilities
    Education and/ or specific experience    •    Graduation (any degree)
    Skills and/or knowledge        •    Excellent conversational/communication, presentation and organization skills ...