cst practice lead.

Position: Talent Experience Analyst Function: Employee Life Cycle Management (ELM)Location: DelhiWhat do you drive for us? In this role within the temp staffing industry, you are responsible for managing the complete Employee Life Cycle of talents deputed at client sites. You act as the key point of contact for clients and their deputies, coordinating with internal teams to ensure seamless service delivery.A typical day at work would look like:- Client Satisfaction: Ensure client satisfaction by meeting operational expectations and adhering to Service Level Agreements (SLAs).- Talent Onboarding & Administration: Manage end-to-end operations of temp staffing clients, including onboarding, induction, talent bank account updating, salary revisions, contract extensions, transfers, terminations, and exits.- Compliance & Records: Verify the completeness of talent records, and handle labor compliance queries in coordination with the compliance team. Ensure HR compliance is in line with client audit requirements.- Policy Implementation: Implement policies and procedures for personnel administration and ensure adherence.- Cross-functional Coordination: Collaborate effectively with internal teams, such as SSC, Finance, Compliance, and Business teams, to ensure SLA adherence.- Invoice Coordination: Work with the invoicing team to ensure accurate and timely invoice generation, as well as timely payouts to talents.How are you getting assessed? Performance in this role is evaluated based on the following goals:- Efficient onboarding of talents.- Ensuring adherence to attendance and payout timelines.- Timely processing of Full & Final (FnF) settlements and payouts to talents.- Completion of joining kits and compliance with Minimum Wages (MW) and Payment of Wages Act (POWA).- Meeting client retention, regional targets, and Employee at Work (EW) growth goals.- Driving high talent satisfaction.- Organizing talent connect sessions or town halls as per client requirements (virtual or physical).- Ensuring timely resolution of talent queries.What do you bring with you?- Educational Qualifications: MBA/Postgraduate in HR- Experience: 6-7 years in payroll and talent management- Functional Skills:- Expertise in payroll and statutory compliance- Strong client management skillsCompetencies expected in the role:- Client Focus- Impact and Resilience- Commercial Acumen- Passion for Results- Planning & Organizing- TeamworkYour key strengths we look forward to:- Strong interpersonal skills- Detail-oriented approach- Proficiency in MS Office tools- Effective stakeholder management- Ability to work well under pressureWho do you interact with regularly?- Internal Interactions:- Account Managers and invoicing teams for facilitating communication between clients and internal teams.- Cross-functional teams like Commercial, Legal & Compliance, and Insurance.- External Interactions:- Clients and their Employee at Work (EW) teams, managing and servicing their needs. ...