client partner.

What a typical day at work would look like?● Has in-depth understanding of business, financials, products/services and the needs of assigned accounts● Client Relationship Management and Monitoring & Tracking Client deliverables● Define and put in place the processes in the field to ensure smooth client & Deputy delivery● Managing internal and external stakeholders.● Define, communicate, and follow up the qualitative, quantitative objectives for each member of the team and review/evaluate their performances.● Identify process improvisations and drive the same within the team● May coordinate a cross-functional team to identify, pursue or manage accounts or opportunities with large customers● Develops plans for account penetration and acquisition; accountable for complex geography or accounts, products or new sales● Develops and maintains relationships with hiring managers, key client stakeholders and potentially senior decision-makers of accounts managed to drive partnerships● Serve as the primary point of contact for senior-level client stakeholders, fostering long-term relationships and trust.● Develop and execute client engagement strategies that align with Randstad’s business objectives and client expectations.● Ensure high levels of client satisfaction through regular touch points, performance reviews, and addressing any client concerns promptly.● Strategic Partnership & Business Development: Identify opportunities for expanding Randstad’s service offerings with existing clients, developing solutions tailored to their needs.● Drive cross-sell and upsell initiatives, contributing to the growth and profitability of the client portfolio.● Collaborate with the sales team and senior management to achieve revenue targets and business growth objectives.● Client Solutions & Service Delivery: Lead the design, implementation, and ongoing optimization of workforce solutions to meet client needs.● Manage the end-to-end service delivery process, ensuring operational excellence, efficiency, and compliance with agreed KPIs and SLAs.● Reporting & Analytics: Monitor and report on client account performance, ensuring that metrics and objectives are met. Use data and insights to make informed decisions and recommendations to clients, demonstrating the value Randstad brings to their business.● Client Retention & Problem Resolution: Proactively address any issues or concerns raised by clients, ensuring rapid and effective resolution.● Lead client retention initiatives, focusing on long-term partnerships and minimizing churn.● Skills & Competencies: Exceptional communication and interpersonal skills, with the ability to influence and build relationships at all levels of client organizations.● Strategic thinking with the ability to align client needs with business objectives.● Strong leadership and people management skills, with a demonstrated ability to develop high-performing teams.● Excellent problem-solving and conflict resolution skills.● In-depth knowledge of HR practices, labor markets, and staffing industry dynamics.● Ability to travel as needed to client sites.Your Key Knowledge Areas shall be:-● GP growth● GM% increase● EW Growth● Collections● Jobs in (Mining)● CSATWhat do you bring with you?Education Qualifications : Graduate/PostgraduateFunctional Skills required Project management and Non IT domain toexecute the role knowledge.Competencies that are expected Delighting people performing out of therole today, leading change and securing their future.Experience : 7 -10 yearsThank you ! ...