call centre executive

Call Centre ExecutiveQualification: Minimum Graduate (Bachelor’s degree in any discipline preferred).
Experience: 1-3 years of experience in a call center, tele calling, or customer service role
(preferably in banking, NBFC, or housing finance).
Industry Preference: Experience in financial services, housing loans, or mortgage lending is an
advantage.
Skills & Competencies
• Communication Skills: Excellent verbal and written communication in any Tamil,Telugu, Hindi,
and English.
• Customer Service Orientation: Strong problem-solving and interpersonal skills to
handle customer queries effectively.
• Sales & Persuasion Skills: Ability to promote loan products, generate leads, and convert
inquiries into applications.
• Complaint Handling: Patience and conflict resolution skills to manage escalations and
customer grievances.
• Technical Knowledge: Basic knowledge of housing finance products, loan application
processes, and EMI calculations.
• CRM & Data Management: Familiarity with call center software, CRM tools, and MS
Office.
• Compliance & Ethics: Understanding of regulatory norms, KYC guidelines, and ethical
...