business operation coordination

1. Prepare and deliver daily reports on key performance metrics.
2. Coordinate with agents, designers, and vendors for product sampling, campaign execution.
3. Manage campaign calendars, social media scheduling, notifications, banners.
4. Utilize lead management tools to track conversions and address escalations.
Field Operations (FOS):
1. Collaborate with FOS teams to ensure smooth day-to-day operations.
2. Prepare and review performance reports for management evaluation.
Administrative Support:
1. Manually process orders when necessary and ensure timely lead assignment and follow-up.
2. CRM & Customer Support.
3. Work closely with the CRM team to resolve issues and ensure smooth service delivery.
4. Assist agents with customer queries and handle escalations efficiently.
5. Capable of managing and optimizing social media advertisements.
Key Skills:
1. Strong coordination and multitasking abilities.
2. Excellent communication skills with both internal and external stakeholders.
3. Proficiency in MS Office tools.
4. Problem-solving attitude with attention to detail.

experience

8