Vendor/PR/PO process management:
·Pre-work to raise PR : a. Creation of TSS sheet, Approval request and closure b. Budget Approval request and closure c. Updating of tracker
·Raise PR in Ariba & provide support to Procurement to raise POs
·Invoicing : a. Ensure all invoices are received for POs raised b. Process invoice and submit to payments team c. Troubleshooting for delayed payments
Consumer experience/complaints management:
·Liase with customer care team on managing cases & responses to queries/complaints