The position will provide direct management of a project management team. As such, the Hosting Manager will be responsible for the oversight, leadership, and development and coaching of all members of their team, consisting of Senior Litigation Data Analysts, Senior Litigation Data Analysts, Assistant Manager Hosting, Technical Project Managers and Hosting Team Leads.
- Hosting quality – this is the absolute highest priority for the Hosting team. Management must oversee service delivery of all direct reports to ensure the best quality of project management and consultation is provided to our clients
- Team development – initiate proactive coaching opportunities to PM team members to strengthen skills and knowledge around client communication and interaction, client service delivery, internal workflows and technology, and team collaboration. The manager will provide constructive feedback and recommendations to team members as needed
- Support for team members – management will ensure Hosting team members are well supported, serving not only as an escalation point internally and externally, but also to aid team members in building the proper support structure around larger matters and in situations where case coverage will be needed for either PTO or other circumstances
- Conduct performance reviews and make appropriate recommendations for employee growth and development
- Assign projects to team members, monitor and manage PM utilization and work allocation, coordinate case coverage when Project Managers are out of the office, ensure proper case transition between Project Managers
- Work with PM and OPS management to develop and strengthen internal processes and workflows to ensure efficiency, and work product is delivered at the highest possible level.
