The AGM of Sales will assist the General Manager of Sales in overseeing and driving the sales team’s efforts. They will play a key role in sales strategy formulation, customer relationship management, and achieving company revenue targets. The AGM will also lead teams, identify growth opportunities, and provide leadership to the sales force.
Key Responsibilities:
- Sales Strategy & Planning:
- Collaborate with the GM of Sales to develop and implement strategic sales plans.
- Analyze market trends, customer needs, and competitive landscapes.
- Help drive regional or national sales strategies.
- Team Leadership:
- Lead, mentor, and motivate the sales team to meet or exceed sales goals.
- Manage recruitment, training, and performance evaluations of sales staff.
- Provide ongoing coaching and development opportunities.
- Sales Performance Management:
- Monitor sales performance metrics and KPIs.
- Ensure team alignment with targets and objectives.
- Review sales reports and adjust strategies as necessary.
- Customer Relationship Management:
- Build and maintain strong relationships with key clients.
- Manage escalated customer issues and ensure high customer satisfaction.
- Support the sales team in closing high-value deals or negotiations.
- Cross-Functional Collaboration:
- Work closely with other departments (marketing, finance, product) to align sales strategies with company objectives.
- Provide feedback from the sales team to improve products and services.
- Reporting & Analytics:
- Report on sales performance to senior management.
- Utilize CRM tools to track sales progress, customer interactions, and forecast future sales.
- Budget & Resource Management:
- Assist in creating and managing sales budgets.
- Optimize resource allocation to ensure efficient use of the team and other sales resources.