summary

gurgaon, haryana
contract

posted 4 december 2024

reference number
JPC - 103510

job details

Serve as the first point of contact for end-users seeking technical assistance with our
software applications.
Receive, triage, and prioritise support tickets according to urgency and impact.
Provide timely and effective resolution to Level 1 and Level 2 issues, including
troubleshooting software functionality and user access.
Document support activities, including ticket updates, resolutions, and communication
with end-users.

We are currently seeking a diligent and technically proficient Application Support
Engineer to join our team.
The successful candidate will have 1-4 years of experience in providing L2 support for
software applications, with a strong foundation in MS SQL and Windows environments.
Key Responsibilities
Serve as the first point of contact for end-users seeking technical assistance with our
software applications.
Receive, triage, and prioritise support tickets according to urgency and impact.
Provide timely and effective resolution to Level 1 and Level 2 issues, including
troubleshooting software functionality and user access.
Document support activities, including ticket updates, resolutions, and communication
with end-users.

experience
5

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we’ll give you a call.
Our consultant will call you to discuss your application and further career aspirations if you're suitable for a role.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility to work in India.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.

customer support service
- gurgaon, haryana
- contract
CSS will be responsible for followings (KRA):-Act as a bridge to handle escalation between fleet center, ground staff and customersMonitor and ensure quality PD performance on the allotted ground. Performing surprise fleet audits on monthly basis and highlighting good practices followed and lapses in service delivery from agreed SLA and TATHelping in setup of new workshop under We-Maintain and WeCheck+ offers and validating initial workshop setup work.Act
posted 22 november 2024
CSS will be responsible for followings (KRA):-Act as a bridge to handle escalation between fleet center, ground staff and customersMonitor and ensure quality PD performance on the allotted ground. Performing surprise fleet audits on monthly basis and highlighting good practices followed and lapses in service delivery from agreed SLA and TATHelping in setup of new workshop under We-Maintain and WeCheck+ offers and validating initial workshop setup work.Act
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

app support engineers.

job details

experience

the application process.

apply with randstad.

we’ll give you a call.

getting you registered.

compliance check.

related jobs.

customer support service

let similar jobs come to you