shift manager

The specific duties of a shift manager depend on the industry. Some include:

• managing staff: as a shift manager, your primary role is to manage the staff in a restaurant or retail store. You monitor staff members during their shifts and oversee all aspects of employee performance. That includes assigning duties, monitoring performance and resolving any problems they have.
• maintaining cleanliness: as a shift manager, you ensure clean work areas. You assign cleaning tasks to staff as necessary and ensure trash is emptied on time. In restaurants, you keep the kitchen, dining and customer areas clean. You ensure the counters are wiped down and that food preparation areas are kept clean.
• customer service: as a shift manager, you ensure customers are happy. For instance, you monitor food service in restaurants and ensure customers' orders are filled accurately. You ensure the presentation meets the customer's expectations. You also respond to customers' questions and complaints and find solutions to satisfy their problems.
• train staff members: your duties include onboarding new employees to the business. You train them on the work procedures and company standards. In restaurants, you update the food service procedures and train employees on the procedures.

A shift manager works in various industries, including manufacturing, retail and customer services. Hence, the work environment differs based on the business sector. Most shift managers work in indoor environments like hotels, production floors and supermarkets. You spend extended periods standing and walking around to address issues. You also work from a desk, recording sales information or preparing work schedules. Shift manager work environments are usually fast-paced and high-pressure since you juggle multiple roles. In some environments, like hotels or restaurants, you wear a uniform. You wear protective clothing in the manufacturing industry.

Depending on the industry you work in, you are likely to work with store managers, supervisors and service managers. In a hotel or restaurant, you work alongside chefs, hotel managers and housekeepers. You also work with procurement managers, receptionists and team leaders.

As a shift manager, you work over 40 hours a week. Since you work on a shift schedule, overtime hours are rare, except during busy seasons like holidays. Most companies with shift managers operate 24/7. Sometimes, you cover late-night shifts or early mornings. Your shift may also fall on public holidays or weekends. Part-time positions are rare, but remote work opportunities are available. For instance, if you work in customer service, you can manage customer support agents from home. However, remote work is impossible if you work in hotels and manufacturing facilities.

You can become a shift manager by pursuing job opportunities in your preferred field. For instance, start with entry-level positions in manufacturing plants or restaurants to become a shift manager. Progressing to other management roles is dependent on your expertise. For instance, if you have a background in inventory management, you can become a logistics officer or procurement manager. With experience in hotel work, it is easy to become a hotel shift manager.

Finding your shift manager job through Randstad provides important advantages such as:

• a wide variety of training and development opportunities
• an experienced contact person to provide help if needed
• a range of opportunities in your area
• get paid on a monthly basis
• temporary and permanent contracts

Want a permanent contract? A temporary job as a shift manager is often a stepping stone to an attractive permanent job. Every year, thousands of people earn a permanent contract with great employers thanks to a temporary job found through Randstad. What's more, many companies recruit their permanent employees through Randstad too!

As a shift manager, you oversee business operations in a retail store or restaurant. You delegate tasks to team members and organise the work shifts. You resolve problems during your shift, like stocking inventory and balancing the cash register at the end of the shift.

As a shift manager, you take home an average salary of ₹239,447 per year. The pay scale varies based on experience, location and skills. When you have minimal experience of less than a year, you start with a salary of ₹96,000 annually. An experienced shift manager takes home an average salary of ₹400,000 yearly.

A shift manager requires diverse skills to excel in the role. For instance, you need multitasking skills to juggle multiple duties at the same time. Since you are in charge of a shift, problem-solving skills are handy for resolving issues that arise. Customer service skills are also necessary for handling customers, dealing with complaints and resolving issues that arise.

A shift manager takes on a strategic role in the company, like making decisions, overseeing the success of a team and setting goals. On the other hand, a shift supervisor assigns daily tasks and ensures the employees complete the tasks on time.

You require a degree in business management or any related field to work as a shift manager. If you want to work in a restaurant, cooking skills and knowledge in food service or safety can come in handy. You also require experience working in a restaurant or a leadership position.

Applying for a shift manager job is easy: create a Randstad profile and search our job offers for vacancies in your area. Then simply send us your CV and cover letter. Need help with your application? Check out all our job search tips here!